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Winward Casino New Zealand
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Terms & Conditions

These Terms govern your relationship with the operator of winward-casino-new-zealand, accessible exclusively via winward-nz.com. Effective date: 6 November 2025.

Definitions

  • Operator: The entity responsible for managing winward-casino-new-zealand, currently associated with Blacknote Entertainment Group Limited and accessible exclusively through winward-nz.com.
  • User: Any individual who accesses, registers, or uses services offered by winward-casino-new-zealand on winward-nz.com.
  • Player: A User who has successfully registered an account and participates in wagering activities.
  • Bet: A monetary stake placed by the Player on an outcome within a game or event hosted by winward-casino-new-zealand.
  • Bonus: Promotional credit or advantage granted to Players, subject to specific terms and wagering requirements.
  • Wager: The act of placing a bet with real or bonus funds on any game or event.
  • KYC (Know Your Customer): Identity verification process requiring documentation to confirm age, identity, and address.
  • Account: A personal profile created by a User for participation in betting and gaming activities.

Account Registration

  1. Eligibility: Only individuals aged 18 or older and residing in New Zealand may register an account on winward-casino-new-zealand at winward-nz.com. The Operator may require proof of age and residency to comply with NZ legal requirements.
  2. Registration Process: Users must provide accurate personal information, including full name, date of birth, valid email address, and other details as required. Email verification is mandatory to activate the account.
  3. KYC Verification: The Operator reserves the right to request KYC documents (such as government-issued ID, proof of address, and payment method verification) both at registration and prior to any withdrawal, in accordance with anti-money laundering and responsible gambling laws in NZ.
  4. User Obligations: Users are responsible for ensuring the accuracy and currency of all registration data. Passwords and account credentials must be kept confidential and secure. Any suspicion of unauthorized account access must be reported immediately to support@winward-nz.com.
  5. Account Limitations: Each User may hold only one account. The Operator reserves the right to suspend or terminate duplicate or fraudulent accounts.

Regional Compliance Note: The Operator implements robust verification processes to meet NZ regulatory standards for remote gambling and age control.

Betting & Gameplay Rules

  1. Placing Bets: Bets may be placed on available games using real or bonus funds, subject to minimum and maximum limits as specified per game. All bets are final upon confirmation by the Player.
  2. Bet Modification & Cancellation: Once confirmed, bets cannot be altered or cancelled except in cases of technical malfunction or manifest error, as determined by the Operator.
  3. Gameplay Conduct:
    • Fair Play: Players must not use bots, automated software, or exploit vulnerabilities in any games. Any such activity will result in immediate account suspension and forfeiture of winnings.
    • Chat Rules: Abusive, offensive, or fraudulent behaviour in live chat or game interactions is strictly prohibited. The Operator reserves the right to mute, suspend, or ban Users violating these standards.
  4. Game Results: All results are determined by certified random number generators (RNG) or external event data, as applicable, and are final.

Legal Obligation: These rules are designed to ensure fairness and integrity in compliance with NZ remote interactive gambling standards.

Bonus Terms

  1. Bonus Activation: Bonuses are credited based on specific promotions and require Users to opt-in or enter a bonus code. Activation is subject to eligibility and compliance with promotion terms.
  2. Wagering Requirements: All bonuses are subject to wagering requirements, typically expressed as a multiple of the bonus amount (e.g., 40x), which must be met within a specified timeframe (as indicated in each promotion, but not exceeding 30 days unless otherwise stated for 2025).
  3. Prohibited Actions:
    • Bonuses may not be used in conjunction with other promotions unless expressly permitted.
    • Any attempt to manipulate, abuse, or circumvent bonus rules (e.g., by placing minimal-risk bets, collusion, or multiple accounts) will result in forfeiture of bonus and associated winnings.
    • Certain games may be excluded from bonus wagering; refer to each promotion's terms for a full list.
  4. Bonus Expiry & Forfeiture: Unused or uncompleted bonuses will expire and be forfeited as per the stated timeframe or by 31 December 2025, whichever comes first.

Protective Clause: The Operator reserves the right to modify or withdraw any promotion at its discretion, in line with industry standards and NZ consumer protection laws.

Payments & Withdrawals

  1. Deposit Methods: Deposits may be made via credit/debit cards, supported e-wallets, and selected cryptocurrencies. Full details of accepted methods are provided on winward-nz.com.
  2. Withdrawal Procedures: Withdrawals may only be made to verified payment methods in the User's name. The Operator may require additional KYC verification prior to processing any withdrawal request.
  3. Limits & Fees: Minimum and maximum limits apply to both deposits and withdrawals. Processing times vary by method, typically ranging from 24 hours to 7 business days. The Operator may charge processing fees as disclosed on winward-nz.com.
  4. Refunds: Bets and bonuses cannot be refunded once placed. However, in cases of technical malfunction, manifest error, or unauthorized account use, the Operator may review and reverse affected transactions at its sole discretion.
  5. Bonus Withdrawals: Withdrawals of funds derived from bonuses are subject to full compliance with all wagering requirements and bonus terms.

Regional Compliance Note: Payment processing is conducted in accordance with NZ anti-money laundering regulations and international financial standards. The Operator's gaming licenses (Curaçao, unverifiable; Costa Rica, not recognized for player protection) are disclosed for transparency, but Users are cautioned that player protections typical of NZ-licensed operators may not apply.

Limitation of Liability

  1. Operator Obligations: The Operator commits to ensuring the fairness and accuracy of all games, maintaining the security of User accounts, and providing reliable service within reasonable commercial standards.
  2. Exclusions of Liability: The Operator is not liable for any damages or losses resulting from:
    • Technical failures, service interruptions, or software errors
    • Internet or network disruptions beyond the Operator's control
    • Unauthorized account access where security credentials have been compromised by the User
    • Acts of force majeure
  3. Maximum Compensation: In all cases, the Operator's liability is strictly limited to the amount of the relevant bet or wager placed by the User.

Legal Disclaimer: These clauses are designed to meet NZ consumer law requirements on limitation of liability and to provide clear risk disclosure to Users.

Intellectual Property Rights

  • Copyright Notice: All content, software, trademarks, and logos available on winward-nz.com are the exclusive property of the Operator or its licensors and are protected by international intellectual property laws.
  • Prohibited Use: Users may not copy, reproduce, distribute, transmit, display, or create derivative works from any material on winward-nz.com without express prior written consent from the Operator.
  • Enforcement: Any unauthorized use will result in immediate account termination and may give rise to civil or criminal liability under applicable law.

Privacy & Data Protection

All personal data is collected, processed, and stored in accordance with the winward-casino-new-zealand Privacy Policy as published on winward-nz.com. Data is handled in line with applicable New Zealand privacy laws and international data protection standards. Users are strongly advised to review the Privacy Policy for full details.

Changes to Terms

  1. Notification Procedure: The Operator will notify Users of any updates to these Terms by email to the address registered on the User's account and/or by prominent banner on winward-nz.com.
  2. Acceptance of Changes: Continued use of winward-nz.com following notification constitutes acceptance of the updated Terms. If a User does not accept any such changes, they must discontinue use of the site and may request account closure.
  3. Effective Date: All changes will take effect no earlier than 7 days after notification, unless required sooner by law.

Legal Safeguard: This mechanism ensures Users are informed of their rights and obligations under NZ consumer law regarding contract variation.

Termination & Suspension

  1. Grounds for Termination: The Operator may suspend or close a User's account immediately in cases of:
    • Suspected fraud, money laundering, or illegal activity
    • Breach of these Terms or any applicable law
    • Failure to provide requested verification documents
  2. Procedure: Users will be notified by email of any suspension or termination, with reasons provided where legally permissible.
  3. Funds & Refunds: Any remaining balance, subject to deduction of outstanding obligations and legal compliance, will be returned to the User's verified payment method. Bonuses and winnings derived from prohibited activity are forfeited.
  4. Appeal: Users may appeal account closure decisions by contacting support@winward-nz.com within 30 days of notification.

Protective Clause: This process is in line with fair treatment and dispute resolution requirements under NZ law.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms are governed by and construed in accordance with the laws of New Zealand, notwithstanding any offshore licensing disclosures.
  2. Jurisdiction: Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of New Zealand.
  3. Dispute Resolution: Users are encouraged to contact support@winward-nz.com in the first instance. If a dispute cannot be resolved amicably, it may be referred to binding arbitration or to the courts, as permitted under NZ law.

Regional Compliance Note: This section is drafted to meet NZ consumer protection and dispute resolution requirements, with full transparency regarding the Operator's offshore licensing limitations.

Contact Information

Note: By using winward-casino-new-zealand exclusively via winward-nz.com, you accept these Terms effective as of 6 November 2025. For any questions regarding these Terms or your legal rights, please contact us at the above details.